Refund policy

DUE TO HYGIENE REASONS, WE DO NOT ACCEPT RETURNS ON UNDERWEAR BRIEFS, UNLESS FAULTY. SALE, WAREHOUSE OR SAMPLE ITEMS ARE ALSO NOT ELIGIBLE FOR RETURNS FOR CHANGE OF MIND. IN THE CASE OF A FAULTY GARMENT, IN WHICH CASE WE WILL ORGANISE AN IMMEDIATE REPLACEMENT SENT TO YOU FREE OF CHARGE.

PLEASE NOTE WE DO NOT ACCEPT CHANGE OF MIND RETURNS, REFUNDS, OR EXCHANGES ON ANY FINAL SALE ITEMS. ALL ITEMS MARKED AT 30% OFF OR MORE ARE CONSIDERED FINAL SALE. THIS POLICY IS IN PLACE TO ENSURE FAIRNESS AND TRANSPARENCY DURING PROMOTIONAL PERIODS.

WE KINDLY ASK THAT YOU CHOOSE CAREFULLY WHEN PURCHASING SALE ITEMS. IF YOU HAVE ANY QUESTIONS ABOUT SIZING, FIT, OR FABRIC BEFORE PLACING YOUR ORDER, OUR TEAM IS MORE THAN HAPPY TO HELP.

FOR ALL FULL-PRICED ITEMS OR THOSE PURCHASED OUTSIDE OF PROMOTIONAL PERIODS, WE’RE HAPPY TO OFFER:

• STORE CREDIT FOR THE ITEM/S PURCHASE VALUE

• EXCHANGE FOR THE SAME ITEM OR A DIFFERENT ITEM OF THE SAME VALUE

• WE DO NO OFFER CASH REFUNDS FOR CHANGE OF MIND PURCHASES

AS A SUSTAINABLE BRAND, WE HAVE MADE THE DECISION NOT TO OFFER CASH REFUNDS FOR CHANGE OF MIND PURCHASES TO ENCOURAGE MINDFUL & CONSIDERED PURCHASING. OUR CREDIT & EXCHANGE OPTIONS ALLOW YOU TO FIND YOUR PERFECT FIT OR STYLE IN THE CASE THAT YOUR INITIAL PURCHASE IS NOT 100% RIGHT FOR YOU. WE RECOMMEND THAT YOU ASK QUESTIONS OR BOOK A FIT & STYLE APPOINTMENT WITH OUR TEAM BEFORE CONFIRMING YOUR PURCHASE.

PROVIDED THE FOLLOWING REQUIREMENTS ARE MET:

• THE ITEM/S ARE RETURNED WITHIN 14 DAYS OF YOU RECEIVING THEM
• THE ITEM/S MUST BE IN ORIGINAL CONDITION, WITH ALL TAGS AND PACKAGING REMAINING IN PLACE
• UNDERGARMENTS MUST BE WORN WHEN TRYING ON ITEMS
• ITEM/S MUST NOT HAVE BEEN WORN, WASHED OR ALTERED IN ANY WAY
• THE ITEM/S WAS NOT PURCHASED AS A PART OF OUR “SALE”, “WAREHOUSE” OR “SAMPLE” COLLECTIONS
• THE ITEM/S ARE NOT UNDERWEAR BRIEFS (FOR HYGIENIC REASONS IT IS AGAINST AUSTRALIAN CONSUMER REGULATIONS TO EXCHANGE OR REFUND UNDERWEAR PURCHASED ONLINE)

WE WILL SEND A CONFIRMATION EMAIL ONCE YOUR RETURN HAS BEEN FINALISED. LÉ BUNS RESERVES THE RIGHT TO REFUSE RETURNS IF THE ITEM DOES NOT MEET OUR STANDARDS OUTLINED.

RETURNS THAT DO NOT MEET THESE CONDITIONS, OR THAT SHOW SIGNS OF WEAR, DAMAGE, OR MISUSE, WILL NOT BE ACCEPTED AND MAY BE RETURNED TO THE CUSTOMER AT THEIR EXPENSE.

PLEASE FEEL FREE TO CONTACT US WITH ANY QUESTIONS TO AID YOU IN THIS DECISION.

THE COST OF RETURNING THE ITEM(S) BY POST IS AT THE EXPENSE OF THE CUSTOMER, UNLESS FAULTY. IF YOU WOULD LIKE TO ARRANGE A RETURN ON A FAULTY ITEM OR AN EXCHANGE PLEASE SEE THE RETURNS PROCESS BELOW FOR THE NEXT STEPS.